IT management services are primarily used for managing the network environment of an organization and are typically delivered by a third party or external IT service provider under a formal contract or service agreement. These services can include enterprise network management, monitoring, security, capacity planning, performance monitoring, continuous technical support, etc.

Typically, IT management services are performed on the in-house or enterprise-owned IT infrastructure. However, this can also include the service provider's or another third party IT service platform, resources or infrastructure.